How To Stop Your Xbox One Turning Off (The Truth)


I understand how frustrating it must be for you, as your Xbox One keeps turning off. I understand so I researched the internet trying to solve this problem for you and others like you.

The Xbox One can turn off due to overheating, or a problem with the power supply or power supply cord. The Xbox One internal fan could be dusty and faulty needing replacement and the Xbox power settings could be set to automatically turn off after being inactive.

I will address all these points individually and show exactly how you troubleshoot these problems, so hopefully, your Xbox will stop turning off randomly and you can get back to gaming!

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If your interested in the best Xbox One Accessories you can find them on Amazon here

How To Trouble Shoot Your Xbox One Turning Off Randomly

Now before we troubleshoot, ensure that your power supply cord is connected to the Xbox securely and is not lose or damaged, and ensure the Xbox power cord connected to the outlet is secure and not damaged or loose in any way.

Ensure there is no heavy dust buildup in the air vents that would cause your Xbox One to overheat.

You can buy a replacement power supply brick for the Xbox One from Amazon here, and a replacement power cable for the Xbox One S/X from Amazon right here.

How To Fix Your Xbox One From Overheating

Now, this is from the official Xbox website diagnosing the turn-off problem. If you see a message that your Xbox One is getting improper ventilation or if it’s hot to the touch do the following steps.

  1. Turn off your console
  2. Wait at least one hour for the console to cool down
  3. Move the console to a well-ventilated area
  4. Turn on your console and see if it works

Now, you may have something resting on the Xbox One which causes it to overheat. You should never have anything on your Xbox One as this blocks your consoles fans from expelling the hot air which causes it to overheat.

Ensure your Xbox is in an open space and never an enclosed area so it can expel heat properly.

Your Xbox One Internal Fan Must Be Dusty

Anything from dust or hair could cause your Xbox to overheat and turn off, as the fan cannot spin properly to expel heat. Overtime your Xbox will get dirty, so it’s important to properly clean it. Make sure to follow the following steps.

  1. Use a compressed air can(buy from Amazon here) to blow air into the Xbox vents that prevented the Xbox from expelling hot air(if this doesn’t work you must take the Xbox apart)
  2. Take the Xbox apart(look at the following video for a guide)
  3. Clean the heat fan and vents with an anti-dust remover(here on Amazon)
  4. Clean the inside of the Xbox including the fan and vents where hot air is expelled
  5. Be careful not to touch any internal parts of the Xbox to prevent damage.

Check the following videos on how to open up your Xbox One S and Xbox One. Now, remember opening up your Xbox voids your warranty, check this website for warranty information about your specific country. This is for the UK so it must differ for your country

Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this
The warranty lasts for one year from the date of original purchase from Microsoft or an authorized retailer or
reseller

Xbox Warranty
Proper cleaning and maintenance of your Xbox One S
How to Open an Xbox One Console
Xbox One X - Cleaning it the Right Way!

If Your Xbox One Power Cord Is Faulty

Now your Xbox One supply cord could be damaged or bent which would cause your Xbox to randomly disconnect and keep turning off.

  1. Inspect your power cord and see if it’s damaged or insecure
  2. Try to bend the power cord back into shape to better fit the Xbox
  3. If that fails, just replace the power cord and you can find the exact components at the bottom of this article.

Your Xbox Internal Heat Fan Might Be Faulty

Now due to overheating caused by dust or lack of airflow the inside fan might be faulty or disconnected. You would need to open up the Xbox to inspect the fan, and if it’s faulty repair it.

  1. Be very careful and take the Xbox apart see the videos above on how to do this based on your Xbox model
  2. Use a static wrist band(buy from Amazon here) to gently take the Xbox apart
  3. Avoid touching any internal parts by using the wrist band
  4. Remove the Xbox heat fan and replace it with a new one straight from Amazon here
  5. Once the fan is installed clean the inside of the Xbox with an air can and dust wipe to clear any dust collected in the console

Check out the following videos on. how to fix your Xbox’s fan

Xbox One Overheating after falling or impact (Broken Frame and Fan Replacement) Repair Tutorial
Xbox One X Fan Replacement-How to!
  1. Turn on the console.
  2. Press the Xbox button  to open the guide.
  3. Select System > Settings > General > Power mode & startup.
  4. Under Options, select Turn off after, and then select Don’t turn off automatically.

How To Change Your Xbox’s Power Settings

Now maybe your console is completely fine but is set to automatically turn off due to a period of inactivity. Here’s how you change the settings

  1. Turn on your Xbox One
  2. Press the Xbox button to open the guide
  3. Select System > Settings > General > Power mode & startup.
  4. Under Options, select Turn off after, and then select Don’t turn off automatically.

Check out this visual tutorial on how to change your Xbox power settings if you prefer the informational visually

Xbox One Tips: Changing Power Modes

How Do I Know If My Xbox One Power Brick Is Bad?

Now every Xbox One power brick should have a light on them that shows they are receiving electric power. If you see a solid white or orange light the power brick is working fine,

If there isn’t a light or it flickers then it needs to be replaced

All Xbox One power bricks have a light on them to signify they are receiving electrical current. If you see a solid white or solid orange light, the power supply is working properly. If there is no light or it flickers, it needs to be replaced.

How do you fix the sync button on Xbox one?

  1. Plug Controller in USB.
  2. Hold Power Button for 10 seconds.
  3. Unplug the Power Cord for 10 seconds.
  4. Plug Power Cord back into Xbox.
  5. Power On Xbox Press Power Button on Console.
  6. Soft Power down Xbox Press Button once.
  7. Disconnect USB from Xbox and Controller.
  8. Power on Xbox with Controller.

What does it mean when your Xbox one turns on by itself?

Now assuming your trouble shooted all the steps mentioned in this article, then perhaps your Xbox hasn’t received any system updates in a while and is turning itself off to atomically update itself as it installs new firmware

To stop this, go to settings to see if the firmware is up to date or you can disable in the power setting the automatic updates

Recommended Products To Fix Your Xbox One

Xbox One Power Supply Xbox One Power Brick(Amazon Link)

AmazonBasics Replacement Power Cable for Xbox One S/X(Amazon Link)

Falcon Dust-Off Electronics Compressed Gas Duster 10 oz (4 Pack) (Amazon Link)

Clorox Triple Action Floor Dusters(Amazon Link)

Rosewill Anti Static Wrist Strap Band(Amazon Link)

Internal Cooling Fan for XBOX One (Amazon Link)

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